Terms & Conditions

The Tscharke website and contents are owned by Tscharke Wines Pty Ltd. By accessing or viewing this website you acknowledge that you have read and understood these terms and conditions and agree to be bound by them. These terms and conditions are subject to change without notice.

Age Restriction
Under Australian law you must be over the age of 18 years to purchase wine from Tscharke. Liquor Licensing Act 1997: It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18.

Ordering Online
While we encourage you to come and visit us at Tscharke’s Place, located in Marananga, South Australia we understand that not everyone who enjoys our wines will be able to make the trip. Ordering our wines online through our secure shopping cart is a quick and easy way to purchase our wines directly. Credit card details collected through the online payment facility are encrypted and protected by Secure Socket Layer (SSL) technology and are deleted once the transaction is complete.

Tscharke prices are displayed in Australian Dollars (AUD) and include GST and WET (Wine Equalisation Tax). We accept payment via VISA and MasterCard. A tax invoice will be issued via email when your order has been successfully completed.

Refund Policy
We take great care to deliver you exceptional wines. In the unlikely event you are not completely satisfied with your purchase of Tscharke wines, please email Cellar Door (link to info@tscharke.com.au sitting behind email Cellar Door) or phone 08 8592 4922 so that we can resolve any issues in an expedient manner.

However, if you are unsatisfied with the quality of your Tscharke purchase, please call us at Tscharke’s Place on +61 (08) 8562 4922 so we can assess your request for credit, refund or exchange.

Delivery and Shipping
At Tscharke we’re pleased to be shipping our wines through the fast and efficient Australia Post Wine Service. Please allow 7 to 10 working days for delivery. In the absence of special delivery instructions and should no one be available to accept delivery, a card will be left in your letterbox notifying you or the nearest post office where your wines will be waiting protected against theft, rain or heat. When no one is present to receive the delivery and there are no special delivery instructions Australia Post will notify you via card in your letter/post box, with collection instructions from your local post office.

International Delivery
Please contact us for details and pricing. Unfortunately we do not deliver overseas. For distributors outside Australia please view our international distributors. If you are unable to locate a distributor in you region please contact us.

Tscharke, PO BOX 657, Greenock SA 5360, Australia
Email: info@tscharke.com.au
Phone: +61 (08) 8562 4922
Fax: +61 (08) 8562 4920